MB-230 EXAM TORRENT & MB-230 EXAM PREPARATION & MB-230 TEST DUMPS

MB-230 Exam Torrent & MB-230 Exam Preparation & MB-230 Test Dumps

MB-230 Exam Torrent & MB-230 Exam Preparation & MB-230 Test Dumps

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Microsoft MB-230 certification exam is a great opportunity for professionals who want to enhance their skills and knowledge in customer service solutions using Microsoft Dynamics 365. Microsoft Dynamics 365 Customer Service Functional Consultant certification exam covers essential topics related to designing and implementing effective customer service solutions, and passing MB-230 exam can lead to earning the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification. It is an excellent way for professionals to demonstrate their skills and knowledge and advance their careers in customer service solutions.

Microsoft MB-230 Exam covers various topics that include configuring case management, configuring queues, creating and managing knowledge articles, creating and managing entitlements, configuring service level agreements, and creating and managing surveys. MB-230 exam also covers topics related to integrating Dynamics 365 Customer Service with other applications, such as Microsoft PowerApps and Microsoft Flow.

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Microsoft Dynamics 365 Customer Service Functional Consultant Certification Exam (MB-230) is a certification program designed for professionals who are interested in acquiring skills and knowledge in customer service functional consulting. Microsoft Dynamics 365 Customer Service Functional Consultant certification exam is intended to test the proficiency of an individual in performing customer service tasks using Microsoft Dynamics 365. Microsoft Dynamics 365 is a popular customer relationship management software that helps businesses manage their customer interactions, support, and services. Microsoft Dynamics 365 Customer Service Functional Consultant certification is ideal for individuals who are looking for a career in customer service, as it demonstrates their expertise in the field.

Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q17-Q22):

NEW QUESTION # 17
A company uses Dynamics 365 Customer Service.
A customer service supervisor must create canvas apps. The environment uses a Microsoft Dataverse database. The supervisor must be able to create new connections and Microsoft Power Automate flows. The supervisor must not have data access privileges to data in the environment.
You need to assign a role to the supervisor by using the principle of least privilege.
Which security role should you grant to the supervisor?

  • A. Environment Maker
  • B. System Customizer
  • C. Environment Admin
  • D. System Administrator

Answer: A


NEW QUESTION # 18
You need to configure the system so that an email is sent to a manager about the SLAs according to the requirements.
What should you configure?

  • A. Failure Action
  • B. Applicable When
  • C. Success Criteria
  • D. Success Action
  • E. Warning Action

Answer: A

Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/define-service-level-agreements


NEW QUESTION # 19
You are configuring a Dynamics 365 for Customer Service instance.
Customer service manager cannot create new entitlements for customer service representatives.
You need toensure that customer service managers can add new entitlement templates and knowledge base records for customer service representatives.
Which access levels should you apply? To answer, select the appropriate options in the answer area.
NOTE:Each correct selection is worth one point.

Answer:

Explanation:


NEW QUESTION # 20
Hotspot Question
A company installs and services air filtration units for industrial manufacturing plants. The company is implementing Dynamics 365 Customer Service.
Each regional location supports a specific geographic region. Installers and service technicians are dispatched from these regional locations.
You need to configure the system to optimize work scheduling.
How should you configure the system? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:


NEW QUESTION # 21
Your company uses Dynamics 365 Customer Service.
The company wants to send a customer survey to each customer when a case is closed. The survey must include the following:
* An area with a list of questions that rate the answers as poor, average, or great.
* A question that rates whether the customer would recommend your company to others.
The company wants to exclude symbols from any of the question types.
You need to configure the question types.
Which question type should you use? To answer, drag the appropriate question type to the correct requirement.
Each question type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:


NEW QUESTION # 22
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